NDIS Code of Conduct
Michelle is committed to providing safe, evidence-based physiotherapy services which empower her clients and help them to achieve their developmental goals. She has a zero tolerance policy towards abuse, negligence, neglect and exploitation and strictly adheres to the NDIS Code of Conduct, which states:
Support providers are required to:
Act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions.
Provide supports and services in a safe and competent manner with care and skill.
Act with integrity, honest and transparency.
Promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability.
Take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse of people with disability (please see Feedback, Complaints or Incidents below).
Take all reasonable steps to prevent and respond to sexual misconduct (please see Feedback, Complaints or Incidents below).
We continue to develop our safeguards and operation procedures to prevent incidents from occurring, and to ensure that we can respond quickly and professionally should an incident report be made. We screen all people who work in risk assessed roles and ensure they have the appropriate checks and training to work safely and effectively with clients. We monitor our operations for signs of abuse, neglect and negligence. We are compliant with mandatory reporting requirements and we encourage a business culture that is open and responsive to feedback, complaints and incident notifications, and which supports clients and their families if they make a report so that they are not negatively impacted by doing so.
Worker Screening Checks
MEDP identifies and records all risk assessed roles. Employees who work in these roles are required to provide appropriate checks. In the ACT, this means the employee must be registered to engage in a regulated activity under the Working with Vulnerable People (Background Checking) Act 2011 (ACT); and the registration must allow the person to engage in the role concerned.
MEDP is committed to complying with the Commonwealth Privacy Act (1988), the Australian Privacy Principles (2014), and all other privacy provisions which are applicable.
This covers all personal information* that is collected about clients (including prospective clients).
Your personal information will not be shared or disclosed to any party other than what is outlined in this Policy, nor will it be used for any other purpose than what it was originally intended.
*Personal information is information which is identifiable as being about a particular individual.
Collection of Personal Information
We may collect and hold the following kind of information about you:
Your name, address, date of birth, email and contact details
Information about your family or relatives
Information about other health professionals involved in your care
Government identifiers such as NDIS number
Other health information about you such as:
– a record of your symptoms, your relevant medical history, the diagnosis made and the treatment we give you
– specialist reports
– test results
– your appointment and billing details
– your prescriptions
– your healthcare identifier or health fund details
– other information about you collected for the purposes of providing care to you.
MEDP will only collect personal information insofar as it is needed for delivery of supports, to manage our accounts and administrative services, including billing, arrangements with health funds, pursuing unpaid accounts, and management of our IT systems, and to coordinate supports with other health professionals involved in your care.
Disclosure of Personal Information
Personal Information will only be disclosed in accordance with the Privacy Act (1988) and to ensure that we are providing the best possible service. This may include disclosing personal information for the following purposes:
To arrange service delivery.
To consult with other health professionals involvedin your care.
To ensure staff are aware of, and can effectively manage, risks and hazards.
To prepare the defence of anticipated or existing legal proceedings.
For adminstrative purposes, including billing, arrangements with health funds, pursuing unpaid accounts.
To comply with any legislative or regulatory requirements.
To communicate with you about our services and changes to service delivery.
We do not propose to disclose information about you to anyone overseas. If we want to transfer your personal information overseas, we will first seek your consent, unless we are required by law to do the transfer.
We view unauthorised disclosure of your personal information as a serious breach of misconduct by our employees, contractors and agents. If the disclosure of personal information is breached disciplinary or legal action will be taken.
Rights to Seek Access and Correction of Personal Information
You have the right to seek access to and correction of the personal information we hold about you.
If you think that the information we hold about you is not correct, or if you have changed your contact details, you should contact Magdalen Elmitt at in writing. We will respond to you within 30 days and take reasonable steps to correct your personal information where the information is not accurate or up-to-date.
Security of Personal Information
We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Holding information in a lockable cabinet.
Holding information in secure cloud storage.
Getting staff to sign confidentiality documents.
Strong password protections when accessing the information on a computer.
All personal information is destroyed appropriately, when it is no longer required.
Feedback, Complaints and Incidents
If you have concerns about the way we’ve handled your personal information, let us know in writing. We will try to respond to you within 30 days.
If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commission, whose contact details are:
Phone: 1300 363 992
Post: GPO Box 5218 Sydney New South Wales 2001
If the you would like to give Michelle feedback on the provision of supports, please contact Michelle on 0408554842 or provide feedback in writing to firstname.lastname@example.org.
If you are not happy with the provision of supports and wish to make a complaint, please provide the complaint in writing to Magdalen Elmitt at email@example.com. We will try to reply within 30 days.
If you are an NDIS participant and you are not satisfied or do not want to talk to Magdalen, you can contact the National Disability Insurance Agency by calling 1800 800 110, visiting one of their offices in person, or visiting ndis.gov.au for further information.